Last updated: June 15, 2026 · © 2026 Rain Technology Solutions, Inc.
This Privacy Policy describes how Rain Technology Solutions, Inc. (“Rain Technology Solutions,” “Rain Tech,” “we,” “us,” or “our”) collects, uses, discloses, stores, and protects information when you use our websites, mobile applications, software products, and related services, including HAIL and TAK Sync (collectively, the “Services”).
This Privacy Policy is intended to support transparency for users and to describe the data practices for our apps, including apps made available through the Google Play Store. It should be read together with any in-app notices, permission prompts, consent screens, product documentation, or customer agreements that apply to a specific deployment.
Rain Technology Solutions is committed to collecting and processing personal information only as necessary to provide, maintain, secure, and improve our Services; support customer and user requests; comply with legal obligations; and communicate with users and customers about our products and services.
Where applicable, we process personal information in a lawful, fair, and transparent manner. We seek to collect only information that is adequate, relevant, and limited to what is necessary for the purposes described in this Privacy Policy. We maintain technical and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, misuse, or destruction.
Where legally required, we obtain user consent before collecting or processing certain categories of personal information, including precise location data, health or physiological data, or other sensitive information. Where required by law or platform policy, our apps may also provide prominent in-app disclosures before requesting access to sensitive permissions or data.
This Privacy Policy applies to Rain Technology Solutions websites, mobile applications, software products, and related services, including:
Some Services may be deployed in customer-controlled environments. In those deployments, the customer organization may determine how data is collected, used, retained, shared, or deleted. In such cases, Rain Technology Solutions may process information on behalf of the customer, subject to the applicable agreement with that customer.
The information we collect depends on the Services you use, the permissions you grant, the devices and systems you connect, and the configuration selected by you or your organization.
We may collect information that you or your organization provide to us, such as:
When you use our apps or Services, we may collect technical information necessary to operate, secure, troubleshoot, and improve the Services, such as:
Some Services, including TAK Sync and certain HAIL configurations, may collect precise or approximate location data to provide core functionality, including situational awareness, geospatial coordination, mapping, team monitoring, emergency response, mission support, operational tracking, and TAK-related synchronization.
Location data may be collected while the app is in use. In some configurations, and only where enabled by the user or organization and permitted by the operating system, location data may be collected in the background to support continuous operational awareness, safety monitoring, TAK synchronization, emergency response workflows, or similar core functionality.
For TAK Sync, location information is shared only through TAK servers or TAK-related endpoints that are explicitly defined and configured by the user or the user’s organization. Rain Technology Solutions does not transmit TAK Sync location data to Rain Technology Solutions servers unless the user or organization separately configures a Rain Technology Solutions-hosted service or otherwise directs such transmission. Users and organizations control which TAK servers or endpoints they connect to, and location data is not shared through TAK Sync without that configuration.
For HAIL, location data may be used to display personnel, patients, responders, participants, or other operational entities on maps, dashboards, alerts, reports, or related workflows. Depending on the deployment, location data may be shared with user-configured TAK servers, customer-controlled systems, customer-authorized endpoints, or Rain Technology Solutions-hosted services selected by the customer or user.
HAIL may collect, process, display, transmit, or store health, physiological, safety, operational, or medical workflow information where enabled by the user or customer organization. This may include, depending on the deployment and connected devices:
HAIL uses this information to support core functionality, such as medical intelligence, operational awareness, safety monitoring, patient or participant tracking, treatment documentation, responder coordination, alerts, dashboards, reports, and data sharing with configured operational systems.
Rain Technology Solutions does not sell health, physiological, or medical workflow data. We do not use health, physiological, or medical workflow data for advertising. We share this data only as described in this Privacy Policy, as configured by the user or customer organization, as necessary to provide the Services, or as required by law.
If you contact us for support, request information, respond to surveys, or communicate with us, we may collect the content of those communications and related metadata so that we can respond, troubleshoot issues, improve our Services, and maintain business records.
When you visit our website, we may collect information through cookies, pixels, analytics tools, and similar technologies. This may include browser type, pages visited, referring pages, approximate location based on IP address, device information, and interactions with website content.
More information about cookies is provided in Section 12.
We use information for the following purposes:
We do not sell personal information. We do not share personal information with third parties for their independent advertising purposes.
We may share information in the following circumstances:
Our Services may share information with systems, servers, endpoints, users, teams, or organizations configured by the user or customer organization. For example, TAK Sync shares location data through TAK servers configured by the user or organization. HAIL may share location, physiological, operational, or medical workflow data with configured TAK servers, dashboards, customer systems, emergency response systems, or other authorized endpoints.
If you use the Services through an organization, information may be available to that organization and its authorized administrators, operators, medical personnel, responders, supervisors, or other authorized users according to the organization’s configuration and policies.
We may use vendors or service providers to support hosting, infrastructure, analytics, security, customer support, communications, payment processing, or other business operations. These providers are authorized to use information only as necessary to provide services to us and are subject to appropriate confidentiality, security, or contractual obligations.
We may disclose information if required by law, subpoena, court order, government request, legal process, or applicable regulation. We may also disclose information where we believe it is necessary to protect rights, safety, security, prevent fraud, investigate misuse, enforce agreements, or respond to emergencies.
If Rain Technology Solutions is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar transaction, information may be transferred as part of that transaction, subject to appropriate protections and applicable law.
For apps distributed through the Google Play Store, Rain Technology Solutions provides information in the Google Play Data safety section and in this Privacy Policy about how the app collects, uses, shares, and protects user data. The information in the Google Play Data safety section should be consistent with the actual behavior of the app and with this Privacy Policy.
Depending on the app and configuration, our apps may request permissions such as:
We request permissions only for app functionality that requires them. Users can manage permissions through their device settings. If permissions are disabled, some features may not function properly.
Where Google Play policy or applicable law requires prominent disclosure and consent, the app should provide a clear in-app explanation before requesting access to sensitive data or permissions, including the type of data accessed, how it is used, and whether it is shared.
Where privacy laws such as the General Data Protection Regulation (“GDPR”) or similar laws apply, we process personal information under one or more legal bases, including:
Rain Technology Solutions retains user data only for as long as necessary to provide the Services, support the applicable deployment, comply with legal and contractual obligations, maintain security, resolve disputes, and enforce agreements.
For HAIL and TAK Sync, retention depends on how the app is deployed:
Users may request deletion of personal information or, where applicable, deletion of an app account by contacting info@raintechsolutions.com. The request should include the user’s name, contact information, the relevant app or service, and enough information for us to verify and process the request.
Deleting the app from a device may remove locally stored app data from that device, but it may not delete data that has already been transmitted to a configured TAK server, customer-controlled system, or Rain Technology Solutions-hosted system. To request deletion of data stored outside the device, users must contact Rain Technology Solutions or, for customer-controlled deployments, the applicable organization administrator.
We may retain limited information after a deletion request where necessary to comply with law, maintain security, prevent fraud or abuse, resolve disputes, enforce agreements, or maintain required business records. Backup copies may persist for a limited period before being overwritten or deleted according to standard backup cycles.
We use technical, administrative, and organizational safeguards designed to protect information against unauthorized access, disclosure, alteration, loss, misuse, or destruction. These safeguards may include access controls, encryption in transit, authentication controls, logging, monitoring, secure development practices, vulnerability management, and personnel or contractor confidentiality obligations.
No system is completely secure. Users and organizations are responsible for properly configuring their devices, servers, accounts, networks, credentials, TAK servers, and connected systems.
Depending on the Service and deployment, users or organizations may be able to:
Disabling permissions or changing configuration may limit or prevent certain app features from working.
Depending on your location and applicable law, you may have rights to:
To exercise privacy rights, contact us at info@raintechsolutions.com. If you use the Services through an organization, we may direct your request to that organization or coordinate with that organization, especially where the organization controls the relevant data.
If an app allows users to create an account, users may request account deletion by contacting info@raintechsolutions.com or by using any in-app or web-based account deletion process we make available. Some information may be retained where necessary for security, legal compliance, fraud prevention, dispute resolution, customer records, or other legitimate purposes.
Our website may use cookies and similar technologies to provide functionality, improve performance, analyze traffic, remember preferences, and support marketing or analytics where permitted.
These cookies are necessary for the website to function and cannot usually be switched off. They are typically set in response to actions such as setting privacy preferences, logging in, completing forms, or requesting services. You can set your browser to block or alert you about these cookies, but parts of the site may not work.
These cookies allow us to count visits and traffic sources so we can measure and improve website performance. Information collected through these cookies is typically aggregated.
These cookies enable enhanced website functionality and personalization. They may be set by us or by third-party providers whose services we use.
These cookies may be set through our site by advertising or marketing partners. They may be used to build a profile of interests and show relevant content or advertisements on other sites. If you do not allow these cookies, you may experience less targeted advertising.
You can manage cookies through your browser settings and, where available, through our cookie consent tools.
Our Services may connect to third-party services, customer-controlled systems, TAK servers, wearables, sensors, medical devices, cloud services, communication systems, or other endpoints selected or configured by the user or customer organization.
Rain Technology Solutions is not responsible for the privacy or security practices of third-party services, customer-controlled systems, or user-configured TAK servers that are not operated by Rain Technology Solutions. Users and organizations should review the privacy and security practices of those systems.
Our Services are intended for use by organizations and adult users in professional, operational, training, public safety, defense, medical, emergency response, or related contexts. Our Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13 without appropriate authorization. If you believe a child has provided personal information to us without appropriate authorization, contact us at info@raintechsolutions.com.
Rain Technology Solutions is based in the United States. Information may be processed in the United States or in other countries where we or our service providers operate. Where required, we use appropriate safeguards for international transfers of personal information.
Rain Technology Solutions manages the website located at https://www.raintechsolutions.com and related pages operated by Rain Technology Solutions. Website content, including text, images, files, graphics, layouts, software, and design elements, may be protected by copyright, trademark, and other intellectual property laws. Website content may not be copied, reproduced, distributed, modified, or used for commercial purposes without prior permission from Rain Technology Solutions, except as permitted by law.
Information submitted through website forms or email may be used to respond to the submission, provide requested information, support business communications, and operate the Services.
We may update this Privacy Policy from time to time. When we make changes, we will update the “Last Updated” date above. If changes are material, we may provide additional notice as required by law or platform policy. Continued use of the Services after an updated Privacy Policy becomes effective indicates acceptance of the updated policy to the extent permitted by law.
Questions, requests, or concerns about this Privacy Policy or our privacy practices may be directed to:
Rain Technology Solutions, Inc.
Address: 3511 Gallatin Pike, DD #1, Nashville, TN 37216
Email: info@raintechsolutions.com
Website: https://www.raintechsolutions.com
For privacy requests, please include enough information for us to verify and respond to your request. If your use of the Services is managed by an organization, we may need to coordinate with that organization.
